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Refund & Satisfaction Policy

Last updated: July 2026

At Pressed in Platinum AI Design Studio, our mission is to provide premium AI-powered design tools that help creators, apparel decorators, and small businesses design with confidence.

Because our platform provides immediate access to digital services, AI-generated content, and premium features upon activation, subscription payments are generally non-refundable.

One-Time Courtesy Refund

We understand that sometimes things don't work out. As a courtesy, we offer a one-time refund per customer under the following conditions:

  • The refund is requested within 7 days of the initial subscription charge.
  • The subscription has not been substantially used (see definition below).
  • The account is in good standing and has not previously received a refund.

Definition of "Substantially Used"

A subscription is generally considered substantially used once more than 5 AI image generations or more than 10 prompt generations have been used during the current billing period.

Free Trials

If you cancel during your 7-day free trial, you will not be charged and no refund is necessary. See our Free Trial Policy for details.

Refund Response Time

We aim to respond to all refund requests within 2 business days. Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your financial institution.

How to Request a Refund

To request a refund, email support@pressedinplatinum.com with your account email and the reason for your request.

Chargebacks & Disputes

If you believe a charge was made in error, or have questions about your subscription, please contact our support team first. We're committed to providing fair, timely, and helpful customer service.

All refund requests are reviewed individually. Pressed in Platinum AI Design Studio reserves the right to deny refund requests that are determined to be fraudulent, abusive, or inconsistent with this policy.

Support Email: support@pressedinplatinum.com
Business Name: Pressed in Platinum AI Design Studio